Notice: Individual Posing as City of Toronto Staff Attempting to Enter Homes

Dear resident,

It has been brought to the attention of the City of Toronto that on Thursday, September 2, an individual pretending to work for the City’s Basement Flooding Protection Program was knocking on doors in the neighbourhood attempting to gain access to homes under the false pretext of inspecting pipes and water meters.

This individual is not affiliated in any way with the City of Toronto, the Basement Flooding Protection Program or our Contractors GFL and AECOM


The City and its contractor are currently working on infrastructure upgrades on Jane Street, Wilson Avenue and other Local Roads (Project No 19ECS-LU-01FP). Access to your home is not required for this work at this time. Post-construction inspections will be scheduled in at a later date by our contractor, WHS, but you will be provided with a notice with a number to set up an appointment. WHS will not show up asking for entry without prior notice and all inspection staff will wear photo I.D. clearly identifying that they are employed by WHS.


Should you be approached by someone asking to enter your home:

  • Do not let the person in your home
  • Call TSP Division 31 at 416-808-3100 or Division 32 at 416-808-3200 at to report the activity
  • Call 311 to report the activity

In addition to providing this notice to residents, we have also taken the following actions:

  • Notified Toronto Police Divisions 31 and 32
  • Notified Councillor James Pasternak (York Centre) and Anthony Perruzza (Humber River-Black Creek)
  • Notified the Downsview Residents Association
  • Notified Toronto Water Customer Service
  • Provided information to 311

Per recivere assistenza in italian si prega di telefonare al 311.

Para recibir ayuda en español, llame at 311.

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